These Terms and Conditions ("Terms") govern your use of the Frame Frontiers website (framefrontiers.com) and the purchase of products from Frame Frontiers. By accessing our website or making a purchase, you agree to be bound by these Terms.

• "Frame Frontiers," "we," "us," or "our" refers to Frame Frontiers Limited, a company registered in Kenya
• "Customer," "you," or "your" refers to the individual or entity accessing our website or purchasing products
• "Products" refers to monitors, PCs, keyboards, office furniture, and related accessories sold through our website
• "Services" refers to delivery, installation, warranty, and support services we provide
• "Website" refers to framefrontiers.com and all associated subdomains

By using our website or purchasing products, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

We strive to provide accurate product descriptions, images, specifications, and pricing. However:

• Product colors may vary slightly due to monitor display settings
• Specifications are subject to change by manufacturers
• We reserve the right to correct errors in product information
• Images are for illustration purposes and may not reflect exact product appearance

• Product availability is subject to change without notice
• We do not guarantee that products displayed are in stock
• Out-of-stock items may be pre-ordered with estimated delivery dates
• We reserve the right to limit quantities or discontinue products

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Prices are subject to change without notice
• Prices include VAT where applicable
• Additional charges (delivery, installation) are clearly indicated at checkout
• Promotional prices are valid for the period specified

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee acceptance
• We will notify you if we cannot fulfill your order

We accept:

• M-Pesa
• Visa and Mastercard credit/debit cards
• Bank transfers

• Payment is required at the time of order unless credit terms are agreed
• For corporate orders, we may require advance payment or bank guarantee
• Failed payments may result in order cancellation
• We do not store your full payment card details

• You may cancel orders before shipment with no penalty
• Cancellation of shipped orders is subject to our Return Policy
• Custom orders and special orders are non-cancellable once confirmed
• Refunds for cancelled orders are processed within 7-14 business days

• We deliver throughout Kenya
• Delivery to certain remote areas may incur additional charges
• International shipping may be available upon request

• Standard delivery: Up to 4 hours within Nairobi and its environs
• Nationwide delivery: 24 - 32 hours
• Delivery times are estimates and not guaranteed
• Delays may occur due to circumstances beyond our control

• Delivery fees are calculated based on location and order value
• Free delivery may be available for orders above specified amounts
• Installation services are charged separately

• You must provide accurate delivery information
• Someone must be available to receive the delivery
• We will attempt to contact you before delivery
• Failed deliveries may incur redelivery charges

• Products are covered by manufacturer warranties as specified
• Warranty periods vary by product and manufacturer
• Warranty claims must be made in accordance with manufacturer terms
• We facilitate warranty claims but are not responsible for manufacturer decisions

• We guarantee products are new and unused unless specified as refurbished
• We guarantee products are authentic and not counterfeit
• We will replace defective products within 7 days of receipt
• This guarantee does not affect your statutory rights

Warranties do not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Unauthorized modifications or repairs
• Damage during customer transportation
• Software issues or compatibility problems

• All content on our website is protected by copyright
• Frame Frontiers logos and trademarks are our property
• Product images and descriptions may be owned by manufacturers
• You may not reproduce content without written permission

• You grant us a license to use any content you submit
• You warrant that your content does not infringe third-party rights
• We reserve the right to remove any user content
• You remain responsible for your submitted content

• You are responsible for maintaining account security
• Do not share your account credentials
• You must provide accurate registration information
• We may suspend or terminate accounts for violations

We may terminate accounts if:

• You violate these Terms
• We suspect fraudulent activity
• You engage in abusive behavior
• Required by law

• Your privacy is important to us
• Please review our Privacy Policy
• We comply with applicable data protection laws
• You have rights regarding your personal data

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the purchase price of the product
• We are not liable for third-party products or services
• We are not liable for delays beyond our reasonable control

You are liable for:

• Misuse of products
• Fraudulent activities
• Violations of these Terms
• Damage caused by providing incorrect information

For questions about these Terms, contact us:

Frame Frontiers

Email: [email protected]

Phone: +254 732 887 318

Address: Frame Frontiers, Ruiru, Kenya

Customer Service

Email: [email protected]

Phone: +254 732 887 318

Hours: Monday-Saturday, 8:00 AM - 6:00 PM EAT

By using our website or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.