Frame Frontiers Limited ("Frame Frontiers," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (framefrontiers.com) or make purchases from us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions
• Leave reviews or comments

Personal information may include:

• Full name
• Email address (Optional)
• Phone number
• Delivery address
• Payment information (processed securely through payment providers)
• Company name and VAT number (for corporate accounts)

When you visit our website, we automatically collect certain information:

Technical Information:

• IP address
• Browser type and version
• Operating system
• Device information
• Time zone and location data
• Pages visited and time spent
• Referral source
• Cookies and similar tracking technologies

Usage Data:

• Products viewed and searched for
• Items added to cart
• Purchase history
• Website navigation patterns
• Click-through rates on emails

We may receive information from:

• Payment processors (M-Pesa, Visa, Mastercard, PayPal)
• Delivery partners
• Social media platforms (if you connect your accounts)
• Marketing and analytics partners

We use your information for the following purposes:

• Process and complete your orders
• Send order confirmations and updates
• Arrange delivery and installation
• Process payments and prevent fraud
• Handle returns and refunds
• Provide customer support

• Create and maintain your account
• Manage your preferences
• Authenticate your identity
• Track order history
• Save delivery addresses

• Send transactional emails (order confirmations, shipping updates)
• Respond to inquiries and support requests
• Send newsletters and promotional offers (with your consent)
• Notify you about product availability
• Request reviews and feedback

• Comply with legal obligations
• Prevent fraud and abuse
• Protect our rights and property
• Enforce our terms and conditions
• Resolve disputes

• Analyze website usage and performance
• Improve our products and services
• Test new features
• Understand customer behavior
• Generate business insights

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill orders and provide services
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: For business purposes like fraud prevention and analytics
• Legal Obligations: To comply with laws and regulations

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Essential Cookies (Required)

• Session management
• Shopping cart functionality
• Authentication
• Security features

Performance Cookies (Optional)

• Website analytics
• Error tracking
• Performance monitoring

Functional Cookies (Optional)

• Remember preferences
• Language selection
• Location detection

Marketing Cookies (Optional)

• Track advertising effectiveness
• Personalize advertisements
• Retargeting campaigns

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

We do not sell your personal information. We may share your data with:

• Payment processors (M-Pesa, card processors)
• Delivery and logistics partners
• Email service providers
• Customer support platforms
• Analytics providers

• Manufacturers (for warranty claims)
• Installation service providers

If Frame Frontiers is acquired or merged, your information may be transferred to the new entity.

We implement appropriate technical and organizational measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Data stored on secure servers
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Employees trained on data protection
• Payment Security: PCI-DSS compliant payment processing

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes
• Enforce our agreements

Retention Periods:

• Account information: While account is active + 2 years
• Order history: 7 years (for tax and legal compliance)
• Marketing data: Until you withdraw consent
• Website analytics: 26 months
• Support tickets: 3 years

Under data protection laws, you have the right to:

• Request a copy of your personal information
• Receive information about how we process your data

• Update inaccurate or incomplete information
• Request corrections to your data

• Request deletion of your personal information
• Subject to legal retention requirements

• Request limitation of processing in certain circumstances
• Object to certain types of processing

• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

• Object to processing based on legitimate interests
• Opt-out of marketing communications

• Withdraw consent for processing at any time
• Does not affect lawfulness of prior processing

To exercise your rights, contact us at:

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.